The Success Story of the City of Zurich (OIZ)
OIZ is the main IT service provider for the City of Zurich. As the cross-departmental agency for the city council, it is the contact for the departments and service departments in all matters regarding organisation and IT. As part of the IT strategy decided on by the city council in 2007, OIZ set up a unitary service desk for the whole administration, choosing BMC Remedy IT Service Management as the solution.