9 Reasons why ESM is the new ITSM

IT-Service-Management (ITSM) enables the automation and standardisation of IT services within a company, and this guarantees a high level of IT capability in the era of digitalisation.

Faced with highly dynamic change processes and growing requirements with regard to the efficiency of service processes, the question is nonetheless raised as to the extext to which services within other service areas should also be digitalised.

This is where Enterprise Service Management (ESM) comes into play:

through the targeted expansion of the IT Service Management process to cover additional service areas within the company, ESM ensures greater efficiency, user-friendliness and transparency.

Here are nine reasons why you should opt for ESM:

Here are nine reasons why you should opt for ESM:

  • Increase in efficiency
  • Increase in quality
  • One application for all services
  • User satisfaction
  • Customer satisfaction
  • Utilise synergies
  • More time for strategic tasks
  • Internal business alignment
  • More transparency