Manor, the largest department store group in Switzerland, has successfully implemented SailPoint’s IDM cloud solution in collaboration with ITConcepts.
One requirement was to achieve intuitive usability in both the front-end and back-end user interfaces. This should enable employees to answer queries in the self-service area independently. Another goal of the project was to significantly reduce the workload of the service desk.
In this practice-oriented customer success story, find out which additional requirements and objectives should be fulfilled, discover how exactly SailPoint IdentityNow was implemented and see what the qualitative and quantitative benefits of the system are.