From consultation and installation to training and support
As an experienced IT specialist, we accompany you with customised consulting services – from the initial consultation, installation and implementation to training and support services. Thanks to our holistic approach, we always have the entire IT project in view and take your individual and industry-specific requirements into account.
Depending on the complexity and the task, we use proven methods of classic and agile project management. Our experienced project managers accompany you continuously with customer-oriented IT consulting. In this way, we recognise undesirable developments at an early stage and save time and costs. By using certified methods according to ITIL v3 and ISO 20000, we succeed in sustainably optimising processes and increasing the efficiency of your IT infrastructure.
Our IT management consultancy is characterised by a holistic consultancy approach with consistent customer orientation. This means we support you precisely with the services you need to build a functioning, efficient IT infrastructure in your company.
Complex IT projects require structured, experienced and efficient project management. ITConcepts is your specialised project manager for challenging tasks.
Small and medium-sized enterprises in particular, which often do not have the necessary IT expertise or sufficient capacities, benefit from IT outsourcing.
With needs-based seminars and training courses, we ensure that your IT specialists and users quickly find their way around the new IT infrastructure.
As an experienced IT specialist and consultant, we at ITConcepts know the expectations of qualified IT professionals and use this expertise for targeted recruiting measures with a local focus.
Good IT consultancy can be recognised by various characteristics: In addition to the customer-oriented focus and the holistic consulting approach, IT consulting also focuses on methods. By applying certified methods according to ITIL v3 and ISO 20000, it is possible to sustainably optimise processes and noticeably increase the efficiency of IT.
In terms of content, ISO 20000 is primarily concerned with the quality and efficiency of defined IT processes. The standard stipulates that IT services must function as smoothly as possible, have a clear structure and be checked regularly. The standard’s process-oriented approach enables companies to use time and human resources sparingly while meeting a high quality standard.
In the practical implementation of ISO 20000 methods, the second section of the standard is particularly relevant. This describes proven best practices that help in the implementation of ITSM measures.
In the course of our IT consulting, we first record all IT services provided by our customers. We then compare these with the specific customer requirements for the services and thus gain a complete overview. The findings serve as a basis for introducing new IT services or optimising existing ones.
While the ISO 20000 standard primarily addresses the management system of companies, ITIL is to be seen as the world’s leading best practice guide for IT service management. The standard aims to increase the efficiency and quality of IT services. The process-based approach of ITIL v3 covers the entire service lifecycle, from strategic alignment and customer requirement intake to implementation and continuous improvement.
Would you like to sustainably increase the efficiency and quality of your IT infrastructure?
Then ITConcepts is the right contact. As a specialised IT management consultancy, we support you with customised consulting services – from stocktaking to implementation and operation. Contact us and make an appointment for a personal consultation.
An IT consultant or IT advisor supports companies in the introduction and further development as well as the operation of IT systems. Working as an IT consultant requires a sound knowledge of computer science, software technology and, depending on the position, business administration.
IT consultants usually work on a project basis: They analyse the technical and economic characteristics of IT projects, advise companies on the planning of software or hardware introductions and support the implementation of new IT systems. In addition, training courses and seminars are also part of the IT consultant’s classic area of responsibility.
Through IT consulting, companies can draw on the expertise and experience of qualified IT specialists and thus implement even complex and security-critical IT projects efficiently and securely. IT consulting also makes it possible to look at internal IT processes from an objective and independent point of view.