IT Operations Management
Secure and impeccable function of IT infrastructure and IT applications
What is IT Operations Management (ITOM)?
IT Operations Management includes all the tools needed to manage operational IT processes. This includes, in particular, ensuring the capacity, performance and availability of the entire IT infrastructure, including the computing, network and application environment.
The ITOM aims to provide access to reliable, available and secure IT at all times. This is where ITOM differs from ITSM: While ITSM focuses on the management of services, IT Ops Management optimises the processes needed to create these services.
In practice, IT operations management is often mapped using methods that the IT department uses as a basis for its work. The ITOM thus defines policies and procedures to ensure the quality and reliability of services and to establish standard procedures for problem resolution.
For example, an IT Operations Manager deals with network, configuration and application management, application availability and performance, expense management and IT service in the company.
Why is IT Operations Management (ITOM) important?
From a business perspective, IT Operations Management (ITOM) is important because it ensures the security and availability of the company’s internal IT infrastructure and IT processes.
IT Operations Management has become increasingly important in recent years. Today, many activities are carried out as a matter of course via SaaS applications – ITOM checks the quality of these services and thus lays the foundation for successful business development.
With a functioning ITOM, companies benefit from far-reaching advantages:
Optimise services
By improving the underlying processes of services, the ITOM also contributes to the overall quality of the core business.
Create structures
The ITOM creates a consistent structure in the IT department through methods, guidelines and standards. This makes it possible to manage challenges more efficiently and to systematically prevent failures.
Reduce risks
IT Ops Management ensures a high quality of IT processes and thus contributes to the targeted reduction of business risks.
Condition monitoring
IT operations analytics applications, as part of the ITOM approach, make it possible to monitor the health of IT departments and the entire IT infrastructure.
Are you concerned about the quality of your internal IT processes?
Do you want to introduce powerful, reliable ITOM software?
Then ITConcepts is the right contact. We accompany you from consulting and requirements analysis to the implementation of ITOM solutions and regular training. Please get in touch with us.
Contact us and make an appointment for a personal discussion!
Our IT Operations Management Technologies
Client Management
For companies with a large number of clients, client accountability can be difficult and extremely costly. The larger a company is, the more heterogeneous the client infrastructure usually is. Uniform management without suitable tools is almost impossible.
IT Operations & Service Monitoring
Increasingly complex IT applications make it difficult to monitor performance. With IT operation & service management, you identify and resolve performance deviations, reduce false alarms and close communication gaps.
IT Service Intelligent AIOPS
Meeting end-user expectations is becoming more and more difficult and one of the main reasons why IT is becoming more and more complex. Applications are becoming more interconnected, generate more data and are harder to support. Infrastructures are becoming more complex, but need to respond flexibly to changing requirements
Network Management
The network is the IT backbone of every company – with our customised network management solutions you can detect, capture and analyse all network data. This reduces downtime and allows you to react quickly to performance degradation.
Workload Automation
The pressure on IT organisations to deliver new services faster and execute processes more reliably is growing. At the same time, it is becoming more and more difficult to meet these demands due to the different platforms.
Testimonials
ITConcepts realised a generator for us that made it possible to carry out the change of the job scheduler to Control-M largely automatically.
Wolfgang Schmitz
Responsible for Control-M, Member of the Executive Board, Zürcher Kantonalbank
ITConcepts helped us to automate the programme distribution with Control-M. This enables us to control different types of distribution via job scheduling flexibly, dynamically and transparently from the CMDB using RfC. Errors could be minimised and downtime reduced. The change process can thus be used optimally.
René Rütter
System Specialist IFO-CO
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