What is IT Operations Management (ITOM)?

IT Operations Management includes all the tools needed to manage operational IT processes. This includes, in particular, ensuring the capacity, performance and availability of the entire IT infrastructure, including the computing, network and application environment.

The ITOM aims to provide access to reliable, available and secure IT at all times. This is where ITOM differs from ITSM: While ITSM focuses on the management of services, IT Ops Management optimises the processes needed to create these services.

In practice, IT operations management is often mapped using methods that the IT department uses as a basis for its work. The ITOM thus defines policies and procedures to ensure the quality and reliability of services and to establish standard procedures for problem resolution.

For example, an IT Operations Manager deals with network, configuration and application management, application availability and performance, expense management and IT service in the company.

Why is IT Operations Management (ITOM) important?

From a business perspective, IT Operations Management (ITOM) is important because it ensures the security and availability of the company’s internal IT infrastructure and IT processes.

IT Operations Management has become increasingly important in recent years. Today, many activities are carried out as a matter of course via SaaS applications – ITOM checks the quality of these services and thus lays the foundation for successful business development.

With a functioning ITOM, companies benefit from far-reaching advantages:

Optimise services

By improving the underlying processes of services, the ITOM also contributes to the overall quality of the core business.

Create structures

The ITOM creates a consistent structure in the IT department through methods, guidelines and standards. This makes it possible to manage challenges more efficiently and to systematically prevent failures.

Reduce risks

IT Ops Management ensures a high quality of IT processes and thus contributes to the targeted reduction of business risks.

Condition monitoring

IT operations analytics applications, as part of the ITOM approach, make it possible to monitor the health of IT departments and the entire IT infrastructure.

Are you concerned about the quality of your internal IT processes?

Do you want to introduce powerful, reliable ITOM software?

Then ITConcepts is the right contact. We accompany you from consulting and requirements analysis to the implementation of ITOM solutions and regular training. Please get in touch with us.

Contact us and make an appointment for a personal discussion!

Expert opinion

Ursula Gabriel

Marketing & Digital Media Specialist

“+ Kommentar Box (das sagen die ITConcepts Experten) -> Erklärung zu den Produkten, warum es so viele gibt, Verständnis stärken”

Our Services

Your Benefits

  • Requirement analysis
  • Consulting
  • Implementation
  • Support


As an experienced consultant for complex IT projects, we accompany you throughout the entire project cycle from conception to detailed planning and implementation to operation. Our holistic consulting approach enables us to provide you with the best possible support for all IT operations management issues.

  • Inventory of relevant information and current IT processes with regard to digitalisation
  • Review of current IT service management solutions
  • Alignment of IT requirements and goals
  • Optimisation of existing IT processes
  • Developing new processes according to ITIL guidelines
  • Advice on the choice of suitable ITSM software
  • Digitalisation for the end customer
  • Introduction of the new ITSM processes into your infrastructure
  • Replacement of unprofitable solutions
  • Process optimisation for a profitable ITSM solution
  • ITSM solution and digital workplace
  • Ongoing consulting for new IT concepts and investments
  • IT further education and IT training for system administrators
  • Regular support and software updates

Show everything

Close

Testimonials

ITConcepts realised a generator for us that made it possible to carry out the change of the job scheduler to Control-M largely automatically.

ITConcepts helped us to automate the programme distribution with Control-M. This enables us to control different types of distribution via job scheduling flexibly, dynamically and transparently from the CMDB using RfC. Errors could be minimised and downtime reduced. The change process can thus be used optimally.

Recommended by SMEs and companies
with millions of requests