IT Operation & Service Monitoring

Against the backdrop of digital transformation, the performance and reliability of IT applications is becoming increasingly important. However, the secure and reliable operation of IT operations and services is increasingly becoming a challenge in ever more complex IT infrastructures with large volumes of data. Small and medium-sized enterprises in particular are faced with the task of reacting flexibly to constantly changing requirements.

The solution to this challenge lies in systematic, efficient IT operation & service management. Modern software solutions are able to effectively support IT operating systems in identifying and fixing problems and vulnerabilities. Modern methods such as machine learning make it possible to continuously monitor end-to-end performance and to systematically analyse and prioritise event data.

The advantages of functioning IT operation & service monitoring at a glance:

Identify and solve problems

Machine learning analyses and prioritises events in real time, enabling IT teams to identify and remediate issues immediately.

Increase productivity

By eliminating potential IT operational risks in advance, it is possible to ensure the performance of IT services and sustainably increase productivity in the company.

Reduce costs

The largely automated real-time recording of events reduces the manual analysis effort and the associated costs.

ITConcepts supports you as an experienced IT specialist and consultant in the implementation of powerful IT operation & service monitoring. In doing so, we always address your individual needs and develop a solution that is optimally suited to your requirements.

We work with leading software solutions such as the AIOps-based tool BMC TrueSight Operations Management. This powerful, scalable tool can dynamically learn the behaviour of your IT infrastructure and applications and effectively help IT teams identify and remediate problems.

Automated application discovery and dependency mapping are essential for business success

Ensure that users in the organisation can access necessary applications and services at the right time.

Expert opinion

Ursula Gabriel

Marketing & Digital Media Specialist

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  • A single central source for documenting your application dependencies
  • Increase the efficiency of the Change Advisory Board with trustworthy data for impact analysis
  • Prioritise tickets according to the business impact of an application and route them accordingly
  • Identify weak points in the infrastructure in order to avoid problems
  • Less manual effort for the collection of configuration data

BMC TrueSight Operations Management

TrueSight Operations Management offers end-to-end performance monitoring and event management. It helps IT Operations analyse, correlate and prioritise data.

Highlights of BMC TrueSight Operation Management

  • Saving thousands of conventional static thresholds for event creation costs.
  • Reduce false alerts and associated incidents by up to 90%.
  • Reduce the need to manually define, configure and manage compliance rules and policies.
  • Grouping of events for better visibility of role, region or technology

Working with event views in BMC TrueSight

BMC TrueSight Operations Management makes it easy for your IT teams to prioritise and systematically resolve issues and events through a variable, custom event view. In our video we give you practical insights into the functionality of the event views in the software. We show you how to sort and prioritise your events with userfriendly filters. We also explain how you can create your own prioritisation criteria and apply them to your event data. By individually adapting the event view to your specific requirements, it is possible to noticeably relieve the operational work of the IT teams and increase productivity in the elimination of problems.

Success Story

IT Operations Management: Beratungsaufgabe für die Erstellung einer neuen Monitoring- und Event-Roadmap durch Analyse der aktuellen Verbreitung und Effektivität von Toolsets und Vorschlag eines neuen Event-Life-Cycle-Prozesses und CEF (Common Event Format) für alle Überwachungsquellen (2016)

Your IT infrastructure is becoming more and more complex and the operational IT teams are increasingly overwhelmed with the elimination of events?

Want to set up powerful end-to-end performance monitoring to help IT prioritise events?

Then we are the right contact. As an IT expert and independent consultant, we specialise in IT operation & service monitoring and support you in implementing and customising powerful tools to monitor your IT performance. Contact us.

Contact us and make an appointment for a personal discussion!

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