ITConcepts Professional GmbH

    • Enterprise Service Management Software

    All in one service management suite for increased productivity and competitiveness

    Try BMC Helix ITSM for free
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    BMC Helix ITSM

    BMC Helix ITSM is a digital mobile-first service management platform. It simplifies complex IT and thus considerably increases your productivity and competitiveness.

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    Convince yourself of the advantages of BMC Helix ITSM:

    • Intuitive smart IT user interface proven to increase service desk staff productivity by up to 75%
    • Integrated ITIL V4 service support disciplines with standard reports on industry best practices as well as KPIs
    • Smart Reporting – simple and fast creation of meaningful dashboards and reports via drag and drop
    • All mobile – supports Apple6 iOS@, Googleo Android™ and HTML5
    • Develop your own apps with the Innovation Suite, a comprehensive portfolio of intuitive drag-and-drop design solutions and tools
    • Scalable to individual requirements – use service management in the cloud or in your own data centre

    Gartner Magic square

    6th year in a row – Gartner magic square names BMC as the market leader in ITSM.

    Get the detailed analysis and insights you need to choose the best service management for your business.

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    functions

    Integration

    Standard integrations for current core business technologies, including BMC solutions and saIesforce.com offerings, as well as more than 2,500 AppExchange solutions from saIesforce.com.

    Cloud

    The stability of the world’s leading cloud, Salesforce.com, helps you add value and reduce ongoing maintenance tasks.

    ITSM & ITIL

    Comprehensive ITSM and ITL capabilities help IT keep up with the pace of your business.

    Networked, mobile & collaborative functions

    Simplified connections between people & information.

    Your benefits

    Increase

    Improve business satisfaction by 30% through process optimisation and accelerated requirement fulfilment

    Top of the class

    Easily adapt to business changes by leveraging industry expertise and guidance from our BMC Customer Success Manager

    Support

    Quickly add value and support the business through BMC’s 60-day value-added commitment

    Reporting

    Reduce audit preparation time by 96% through standard and automated report generation

    Our employees love the digital workplace because they are such cool interfaces. As a result, we record and track more tickets than before. In the past, we collected an average of 250 to 300 tickets per month. Now we record 600 to 650 tickets per month – without increasing the number of employees.

    Michel Camenzind

    ICT-Änderungsmanager, MeteoSchweiz

    ITConcept s supported us with sound expert knowledge during the integration of BMC Remedy Discovery and Proactive Net. We were able to map our IT processes in the desired breadth and optimally integrate the various tools and adjust them to our framework conditions.

    Jürg Sutter

    Fachbereichsverantwortlicher ITSM, Zürcher Kantonalbank

    Would you like to sustainably increase the productivity of your IT service management and enhance your competitiveness?

    Are you looking for a powerful service management platform?

    Then we are exactly the right contact: We will show you how to increase the productivity of your service desk staff by up to 75 percent with BMC Remedy and benefit from the wide range of functions. Our experienced IT specialists take over the adaptation and implementation of the powerful solution for your individual needs – contact us.

    Contact us and make an appointment for a personal discussion!

    Contact us now

    Software Partner