BMC Helix ITSM is a digital mobile-first service management platform. It simplifies complex IT and thus considerably increases your productivity and competitiveness.

Convince yourself of the advantages of BMC Helix ITSM:

  • Intuitive smart IT user interface proven to increase service desk staff productivity by up to 75%
  • Integrated ITIL V4 service support disciplines with standard reports on industry best practices as well as KPIs
  • Smart Reporting – simple and fast creation of meaningful dashboards and reports via drag and drop
  • All mobile – supports Apple6 iOS@, Googleo Android™ and HTML5
  • Develop your own apps with the Innovation Suite, a comprehensive portfolio of intuitive drag-and-drop design solutions and tools
  • Scalable to individual requirements – use service management in the cloud or in your own data centre

Gartner Magic square

6th year in a row – Gartner magic square names BMC as the market leader in ITSM.

Get the detailed analysis and insights you need to choose the best service management for your business.



Standard integrations for current core business technologies, including BMC solutions and offerings, as well as more than 2,500 AppExchange solutions from


The stability of the world’s leading cloud,, helps you add value and reduce ongoing maintenance tasks.


Comprehensive ITSM and ITL capabilities help IT keep up with the pace of your business.

Networked, mobile & collaborative functions

Simplified connections between people & information.

Your benefits


Improve business satisfaction by 30% through process optimisation and accelerated requirement fulfilment

Top of the class

Easily adapt to business changes by leveraging industry expertise and guidance from our BMC Customer Success Manager


Quickly add value and support the business through BMC’s 60-day value-added commitment


Reduce audit preparation time by 96% through standard and automated report generation

Our employees love the digital workplace because they are such cool interfaces. As a result, we record and track more tickets than before. In the past, we collected an average of 250 to 300 tickets per month. Now we record 600 to 650 tickets per month – without increasing the number of employees.

ITConcept s supported us with sound expert knowledge during the integration of BMC Remedy Discovery and Proactive Net. We were able to map our IT processes in the desired breadth and optimally integrate the various tools and adjust them to our framework conditions.

Would you like to sustainably increase the productivity of your IT service management and enhance your competitiveness?

Are you looking for a powerful service management platform?

Then we are exactly the right contact: We will show you how to increase the productivity of your service desk staff by up to 75 percent with BMC Remedy and benefit from the wide range of functions. Our experienced IT specialists take over the adaptation and implementation of the powerful solution for your individual needs – contact us.

Contact us and make an appointment for a personal discussion!

Software Partner