All in one service management suite for increased productivity and competitiveness
BMC Helix ITSM is a digital mobile-first service management platform. It simplifies complex IT and thus considerably increases your productivity and competitiveness.
6th year in a row – Gartner magic square names BMC as the market leader in ITSM.
Get the detailed analysis and insights you need to choose the best service management for your business.
Standard integrations for current core business technologies, including BMC solutions and saIesforce.com offerings, as well as more than 2,500 AppExchange solutions from saIesforce.com.
The stability of the world’s leading cloud, Salesforce.com, helps you add value and reduce ongoing maintenance tasks.
Comprehensive ITSM and ITL capabilities help IT keep up with the pace of your business.
Simplified connections between people & information.
Improve business satisfaction by 30% through process optimisation and accelerated requirement fulfilment
Easily adapt to business changes by leveraging industry expertise and guidance from our BMC Customer Success Manager
Quickly add value and support the business through BMC’s 60-day value-added commitment
Reduce audit preparation time by 96% through standard and automated report generation
Our employees love the digital workplace because they are such cool interfaces. As a result, we record and track more tickets than before. In the past, we collected an average of 250 to 300 tickets per month. Now we record 600 to 650 tickets per month – without increasing the number of employees.
ITConcept s supported us with sound expert knowledge during the integration of BMC Remedy Discovery and Proactive Net. We were able to map our IT processes in the desired breadth and optimally integrate the various tools and adjust them to our framework conditions.
Are you looking for a powerful service management platform?
Then we are exactly the right contact: We will show you how to increase the productivity of your service desk staff by up to 75 percent with BMC Remedy and benefit from the wide range of functions. Our experienced IT specialists take over the adaptation and implementation of the powerful solution for your individual needs – contact us.