4me is a software company with European roots, which was founded in 2010 by experienced IT Service Management experts who recognised that large businesses spend a large proportion of their IT budget on external providers. This recognition, combined with advances in Cloud Computing and a general acceptance of SaaS applications for companies, indicated a need for a new enterprise-class service management solution with a completely different architecture. This architecture should allow companies and their employees to work together safely and seamlessly, without requiring costly integrations. And this new service management solution should give companies and their providers real-time insight into the quality of services available.
The new IT service management solution is 4me. 4me was launched in 2012 and since then has grown not only around the ITIL core processes, but also supports KCS-based knowledge management, time recording and Earned Value Management (EVM) for project and portfolio management. Today, more than 1 million employees from many different companies rely on 4me’s self-service function when they require help from one of their organisation’s support divisions, such as HR, IT, purchasing, or facility management.
4me is the first enterprise service management application that has been developed especially to support Service Integration and Management (SIAM).
SIAM is a management approach and allows for seamless collaboration between internal and external service providers within a company, while the service level of each party can be tracked in real-time. The unique functions that 4me offers for Service Integration and Management dramatically improve the success of selective outsourcing.
The self-service functions of 4me allow companies to offer their employees online support for all kinds of questions, problems, or tasks. 4me makes it easy for all functions that support the core business – such as IT, HR and finance – to increase their support efficiency and therefore improve the productivity of all employees.