about BMC Software

BMC supports its customers to operate and reinvent their business through open, scalable and modular solutions for complex IT problems. BMC brings unparalleled experience in optimisation and unlimited passion for technology innovations from Mainframe through Mobile all the way to Cloud and more. Globally, BMC hhelps more than 10,000 customers to reinvent, grow and build up their successful futures, including 92 of the Forbes Global 100.

BMC Helix ITSM Suite

BMC Helix ITSM (formerly BMC Remedy) is a powerful sector-leading service management platform, which keeps your digital operation running reliably and sustainably increases the productivity of your staff.

The intuitive user interface supports your business when creating customer- and employee-focused services. BMC Helix ITSM is available either as a Cloud solution or an On-Premises solution. Thanks to mobile app, users can open a ticket from anywhere.

Functions

  • Increase in the productivity of your employees
  • Continuous control over all changes within your IT landscape
  • Fast and targeted resolution of faults through automated detection of conflicts and the associated effect
  • Easy and rapid creation of meaningful reports
  • Knowledge Management throughout the entire organisation
  • Reduce audit costs with the aid of software license management

BMC Digital Workplace

BMC Digital Workplace (MyIT) provides intuitive and intelligent user-like experiences, which support organisations in their move to future working.

Using Digital Workplace enables businesses to increase the flexibility and productivity of their employees. Customer satisfaction was also improved through the seamless linking and integration of unified systems with a flexible and intuitive user interface.

Functions

  • Reduction of routine questions to the Service Desk
  • Reduction of shadow IT
  • Application of modern tools to be able to execute work from anywhere, at any time and on any device
  • Seamless transition between live support agent and chatbot with multi-lingual support
  • Chatbots provide relevant and targeted information

BMC Discovery

BMC DISCOVERY (ADDM) is a cloud-based detection and dependency mapping tool which offers an overview of the dependencies in terms of hardware, software and services within various environments.

As part of the transition from traditional data centres to multi-cloud environments, new methods of providing cloud solutions become available.

These private and public cloud environments often have limited or non-standardised communication systems, which coexist with the existing infrastructure and software.

With BMC Discovery, organisations gain an excellent overview of how native cloud applications can be implemented. This makes the road to digital transformation much easier.

Functions

  • Understand IT infrastructure costs and trends to reduce the IT spend
  • Automation of Asset Discovery and Dependency Mappings
  • Ensuring compliant and secure processes in all data centres
  • Reduction of MTTR (mean time to recovery)
  • Seamless integration with BMC CMDB
  • Easy and scalable

BMC CMDB

The BMC Configuration Management Database (CMDB) enriches your ITSM and ITOM processes with a single company-wide reference source for your business resources and services.

BMC CMDB is an end-to-end solution which displays different data sources within a clear dashboard. This allows businesses to adopt a best-of-breed approach for daily operation and strategic decisions, to support their customers and the organisation as a whole.

Functions

  • Service Request Management – increases satisfaction and reduces costs
  • Make applications and business services available at all times and on any device
  • Cases and issues can be prioritised better
  • Change Management – understand hidden dependencies
  • Isolate application problems and use detailed forensic information to eliminate problems quickly
  • Correlate infrastructure events with business services to determine the potential impacts of a system failure on the business.

BMC Control-M

BMC Control-M is the sector-leading workload automation solution which reduces IT operating costs, improves reliability of the IT systems and allows faster provision of workflows.

Control-M improves the performance of the workflow services and user-friendliness and improves operating efficiency with new functions such as out-of-the-box analyses, automated agent and client provisions for faster upgrades and maintenance as well as a time-saving global calendar.

Functions

  • Time saving during workflow provision by up to 80%
  • Automating the provision of clients and agents allows the management time to be reduced by up to 50%
  • Workflows can be scaled using Big Data
  • Take control of your data transfer processes with secure planning, immediate status display and automatic restoring
  • Enable cooperation with DevOps with a Job-as-Code approach for faster application change and provision cycle times
  • Virtually no downtime, to avoid business interruptions and risks

BMC FootPrints Service Desk

BMC FootPrints is simple to use and extend. Create personalised work experiences for your employees and IT, boosting your productivity. Administrators can configure end-to-end Business Services for IT and beyond. BMC FootPrints can be integrated easily into other systems such as BMC Client Management, Active Directory, any SQL databases etc.

Free up your Service Desk to prioritise the important topics and leave your routine tasks to BMC FootPrints. No matter whether E-mails or automated workflows for approvals and forwarding tickets, you can rely on BMC FootPrints working without any interventions being required.

Functions

  • Drag and Drop Workflow Designer
  • Unlimited personalised portals
  • Visual effect analysis
  • Simple automated reporting
  • Powerful Business Rules Engines
  • Native Client Management Integration
  • Mobile interface

BMC TrueSight

BMC TrueSight is an Artificial Intelligence Operations Plattform, which supports complex and growing businesses to be able to carry out their IT operations faster, more securely and more cost-effectively.

Proactively identifies and resolves availability and performance problems in hybrid IT environments. As sector-leading event management technology, TrueSight prioritises the events in such a way that the IT operation is able to concentrate on the most important tasks.

Functions

  • Reduction of MTTR by more than 50%
  • Remedying weak points is possible within hours
  • Save more than 1000 hours per month for compliance activities
  • Management of more than 66% more servers without assigning additional new personnel
  • Unify your tools to save money and standardise processes
  • Increase the server density 5-fold

BMC Client Management

BMC Client Management optimises your service management to provide comprehensive, automated Endpoint Management. This offers the end users a first-class service while at the same time minimising the costs, maintains compliance and reduces security risks.

BMC Client Management enables the management of mobile devices, desktops and laptops. This allows your IT organisation full control of all costs, avoids audit errors and reduces the probability of data loss.

From the point in time when a device is purchased, BMC Client Management provides the corresponding device with the latest operating system and optimal software, specific to the device and the user. Guarantees compliance with the sector guidelines and maintains patches at the latest status, until the device is no longer needed.

Functions

  • Reduction of the patch time by 30% using set-it-and-forget-it automation
  • Intuitive and simple user interface
  • Inventory management of your IT resources
  • Ensure compliance of your devices with the IT guidelines
  • Remote access to devices also possible without VPN
  • Integration of your devices with Service Desk or CMDB

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